Shipping Methods and Charges: Shipping within the U.S. will be made via UPS ground or USPS, depending upon the size, weight, destination, and total value of your order. Standard Delivery is UPS, so please provide a street address (not a P.O. BOX).  We will do our best to accomodate special requests. All orders received for in-stock product are processed and shipped within 1-3 business days of receipt - usually the same day if the order is recieved before 2PM Eastern Time. Orders received on weekends are processed and shipped on Monday or Tuesday. The following map shows approximate UPS ground delivery times, in business days (not counting Saturdays, Sundays, and UPS holidays), within the continental U.S.   For special shipping request email to support@thechessoutlet.com.  We actually read what our customers write and make every effort to comply with any requests.  If you have any questions or concerns, you may speak with us 1-609-223-9491.

Foreign Shipping:  Shipping outside the continental U.S. is made via international priority mail, international express mail, and occassionally UPS. Not all shipping options are available for every country, and some size restrictions require UPS shipping for certain items. After placing your order, we will email you with all the various shipping options available as well as the estimated delivery times. These prices include shipping, handling, and insurance, but do not cover any duties or fees that may be imposed by your country. Those costs are the obligation of our customers.

For any order purchased online:  Should you receive any product from TheChessOutlet.com via mail-order and be dissatisfied with it for any reason, simply return it (insured) within two weeks of delivery for a refund or exchange. No RA (Return Address) number is necessary. Please enclose a copy of your packing list with instructions for exchange or store credit with your return.  Shipping and Giftwrap charges are not refundable, and merchandise must come back in as-new condition with all original packaging materials. A restocking fee (usually 5%) shall apply. Restocking fee will be waived for exchanges. Special order items, videos, dvds, and software items are non-refundable and non-exchangeable.